Canada + USA $15 flat rate shipping* or free local delivery available

Shipping Policy and Pick-Up Details

North America-wide flat rate shipping and free local pickup and delivery

We endeavour to ship your order as quickly, securely and economically as possible. All orders are fulfilled personally by hand, with love and attention, to the very best of our abilities. Any unforeseen issues arising in transit will be monitored and investigated as rapidly as possible. We take your orders seriously and are grateful for your support.

We seek to use a maximum of recycled and recyclable materials in all shipments. At present, all orders unless otherwise specified at checkout are delivered in partnership with Sendle, and are certified carbon neutral. Sendle shipments make proprietary use of surplus capacity within supply chains, preventing waste and maximizing efficiency.

We have made arrangements to display the best shipping prices available directly to you at checkout, and are confident in the best-in-class value of shipping prices we offer. We also have a flat rate shipping option detailed below for orders under 5kg, should your shipping costs exceed that price threshold.

Local Pick-Up and Delivery

If you are local to us in Victoria, British Columbia, we offer free pick-up of all orders from our office and delivery throughout core municipalities. A minimum order of $20 applies for free local delivery. Beyond 8km, orders over $60 will be eligible for delivery at a cost of $15.

Flat Rate Shipping details

$15 flat rate shipping is available to Canada and the United States. 

Flat rate shipping is offered on orders up to 5kg in weight. Orders exceeding 5kg are charged at standard shipping rates due to postal rate surcharges above this threshold - thank you for your understanding.

Other calculated rates are available should quicker shipping be preferred.

The Flat Rate Option will always include tracking and insurance up to $100, and is usually Canada Post 'Expedited Parcel', which delivers in approx. 2-8 business days nationally or 4-7 internationally after being received by the post office. 

All orders will be packed and shipped within the 2 business days of being received. We endeavour to get your order on its way to you as quickly and securely as we can.

Please note that even if you select a more expensive ‘expedited’ or ‘express’ option, Softer Drink can not be responsible for ensuring these delivery standards are met - time frames are set by the shipper and are subject to the limits and exceptions depending on their shipping volumes and policies.