Shipping & Delivery Policy
✿ $15 Flat Rate Shipping to Canada and the USA for Orders under 5kg (approx 11lbs) ✿
Free Shipping Offered for Tea-Only Orders Over $79CAD
❄️ WINTER SHIPPING POLICY NOW IN EFFECT FOR DRINKS (LIQUIDS) SHIPPED TO COLD PLACES ❄️
Please be aware that drink orders vulnerable to freezing will be held if conditions at the shipping destination are at or below zero degrees Celcius for the foreseeable future.
We will be in touch to communicate any details of your shipment in the event that it is not able to be safely shipped straight away.
We will always be happy to offer a full refund if the delay is not satisfactory to you.
We will be monitoring the weather forecast and will do our best to get your order out to you if at all feasible, and will source quotes from couriers to ensure your order is delivered as quickly as possible, minimizing time spent on cold trucks in cold weather.
Thank you for understanding. We appreciate your business!
See below for more shipping / delivery options and information.
Flat Rate Shipping to Canada and the USA
Flat rate shipping is available for orders under 5kg.
This is approximately 12 standard cans of drinks or 3-4 bottles of wine.
Flat rate orders will ship either via Canada Post 'Expedited Parcel' (7-12 full business days, tracking included), or via Sendle (5-10 business days, depending on your location, tracking included.)
Thank you for understanding that shipping heavy bottles full of liquids can start to really add up, and if we were to subsidize shipping any further for you we would simply no longer be in business. Please contact us if you have any questions or comments about shipping - we are happy to get quotes from other carriers as the case may be.
All orders are packed within 2-3 full business days of receipt, unless noted on our website that we are on a holiday and order fulfillment will be delayed until our return.
If received before a holiday weekend we may make the call to hold on shipping until afterwards - we will use our discretion to ensure your order is not in transit longer than necessary or exposed to harmful temperatures.
Free Shipping? Yeah, that's a thing! All tea and teaware orders will automatically receive a $15 discount at checkout, rendering our 5KG flat rate price an effective zero dollars for all tea-only orders North America-wide. You deserve it!
WINTER SHIPPING ADD-ON
For a $5 charge, we are happy to pack your order with a 96-hour warming pack and additional insulating materials to enable shipping during cold temperatures.
If we believe this is necessary to ensure safe delivery we will be in touch regarding your order to provide you with this option.
Local Pick-up (Victoria, BC)
All orders may be picked up directly from our office in Downtown Victoria during regular business hours or by appointment, usually within 24 hours of purchase. Please leave a note on your order at checkout if you have preferred times or dates, otherwise we will reach out to notify you of our pickup hours or to arrange an appointed time. We are happy to offer curbside or distanced drop-off on request.
Local Delivery (Victoria, BC)
We are happy to offer delivery in the Victoria, BC area.
Delivery is free for orders over $20, to addresses within 5km of the legislature.
For orders between 5km and 12km away we do have a small charge.
We appreciate your support and understanding that time and fuel are expensive! Please be in touch if you have any questions about shipping, pick-up, or delivery!
Other shipping options
We have made arrangements to display the best shipping prices available directly to you at checkout, and are confident in the best-in-class value of shipping prices we offer.
We also have a flat rate shipping option detailed above for orders under 5kg, should your shipping costs exceed that price threshold.
Please select the shipping option that suits your budget and timeline, and feel free to reach out before placing your order if you have questions about cost or timing.