Shipping & Delivery Policy

Softer Drink is an online shop run out of our office in Victoria, BC, Canada. 

SHIPPING is available to Canada and the USA. Flat rate of $15 for orders up to 5kg.

LOCAL DELIVERY is available for orders over $20, the delivery radius extends 15km from downtown Victoria. *Delivery fee may apply if you are >5km from downtown. See below for help troubleshooting if you can't see this option at checkout, or DM us for assistance.

LOCAL PICK-UP is available on all orders from our generous neighbours, Green Muse Herbs, located at 1038 Fort St. Their normal business hours are Tuesday-Saturday, 11-6.

Please see below for complete details regarding delivery, local pick-up, and shipping. We can be reached at hello@softerdrink.ca or via DMs on instagram @softer.drink if you have any questions!

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SHIPPING NOTICES

FLAT RATE SHIPPING:
$15 to Canada and USA for orders under 5kg. 

FREE SHIPPING on tea/teaware orders over $79 CAD! (You will still see "flat rate shipping" but you will also be given a $15 discount on product to cancel it out.) 

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See below for even more details, and do not hesitate to be in touch with any questions or issues. This is not drop shipping, we personally pack every order with care and attention and appreciate your support.

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Local Pick-up @ Green Muse Herbs (Victoria, BC)

NEW LOCAL PICK-UP LOCATION!

Please note - we do not have our own retail storefront! We are an online business run out of our office.

So, we have partnered with our generous neighbours, Green Muse Herbs who have graciously offered to share their time and space for our local orders. 

If you select 'local pick-up' at check out, your order will be prepared and dropped off there, and you can pick it up from them during their normal business hours:

THEIR ADDRESS:

Green Muse Herbs 

1038 Fort St, Victoria, BC

V8V 3K4

BUSINESS HOURS: 

Tuesday to Saturday, 11am - 6pm

* Please allow 1-2 business days from placing your order for us to pack and drop it off there * 

Be in touch at hello@softerdrink.ca, or DM us on instagram @softer.drink if you are hoping to pick something up outside of those hours or on a tighter timeline. 

Local Delivery (Victoria, BC)

We are happy to offer delivery in the Victoria, BC area. 

Delivery is free for orders over $20, to addresses within 5km of the legislature. 

For orders between 5km and 12km away we do have a small charge. 

We appreciate your support and understanding that time and fuel are expensive! Please be in touch if you have any questions about shipping, pick-up, or delivery! 

hello@softerdrink.ca

HELP! I can't see Delivery as an option at checkout

Local delivery is categorized as an option under the 'Shipping' heading at checkout.

In order to see delivery as an option, you need to enter your address, so the store knows you're within our delivery range.

Once you have input your address and selected 'Shipping', Free Local Delivery will show up as your default shipping option. You will still be offered other choices such as Canada Post or Flat Rate. No worries, just pick Free Local Delivery and proceed as usual!

(Delivery eligible for all orders over $20, and up to 15km away. There is a small fee for those of you between 8km & 15km away.) 

Flat Rate Shipping to Canada and the USA

Flat rate shipping is available for orders under 5kg. 

This is approximately 12 standard cans of drinks or 3-4 bottles of wine.

Flat rate orders will ship either via Canada Post 'Expedited Parcel' (7-12 full business days, tracking included), or via Sendle (5-10 business days, depending on your location, tracking included.)

Thank you for understanding that shipping heavy bottles full of liquids can start to really add up, and if we were to subsidize shipping any further for you we would simply no longer be in business. Please contact us if you have any questions or comments about shipping - we are happy to get quotes from other carriers as the case may be.

All orders are packed within 2-3 full business days of receipt, unless noted on our website that we are on a holiday and order fulfillment will be delayed until our return.

If received before a holiday weekend we may make the call to hold on shipping until afterwards - we will use our discretion to ensure your order is not in transit longer than necessary or exposed to harmful temperatures. 

Free Shipping

Free Shipping? Yeah, that's a thing! All tea and teaware orders will automatically receive a $15 discount at checkout, rendering our 5KG flat rate price an effective zero dollars for all tea-only orders North America-wide. You deserve it!

WINTER SHIPPING ADD-ON

For a $5 charge, we are happy to pack your order with a 96-hour warming pack and additional insulating materials to enable shipping during cold temperatures.

If we believe this is necessary to ensure safe delivery we will be in touch regarding your order to provide you with this option.

Other shipping options

We have made arrangements to display the best shipping prices available directly to you at checkout, and are confident in the best-in-class value of shipping prices we offer.

We also have a flat rate shipping option detailed above for orders under 5kg, should your shipping costs exceed that price threshold.

Please select the shipping option that suits your budget and timeline, and feel free to reach out before placing your order if you have questions about cost or timing.