NEW LOCAL PICK-UP LOCATION!

Please note - we do not have our own retail storefront! We are an online business run out of our office.

So, we have partnered with our generous friends, Green Muse Herbs who have graciously offered to share their time and space for our local orders. 

If you select 'local pick-up' at check out, your order will be prepared and dropped off there, and you can pick it up from them during their normal business hours:

THEIR ADDRESS:

Green Muse Herbs 

2612 Quadra St, Victoria, BC

V8T 4E4

> > Googlemaps link

BUSINESS HOURS: 

Tuesday to Saturday, 11am - 6pm

* Please allow 1-2 business days from placing your order for us to pack and drop it off there * 

Be in touch at hello@softerdrink.ca, or DM us on instagram @softer.drink if you are hoping to pick something up outside of those hours or on a tighter timeline. 

We are happy to offer delivery in the Victoria, BC area. 

Delivery is free for orders over $20, to addresses within 5km of the legislature. 

For orders between 5km and 12km away we do have a small charge. 

We appreciate your support and understanding that time and fuel are expensive! Please be in touch if you have any questions about shipping, pick-up, or delivery! 

hello@softerdrink.ca

Local delivery is categorized as an option under the 'Shipping' heading at checkout.

In order to see delivery as an option, you need to enter your address, so the store knows you're within our delivery range.

Once you have input your address and selected 'Shipping', Free Local Delivery will show up as your default shipping option. You will still be offered other choices such as Canada Post or Flat Rate. No worries, just pick Free Local Delivery and proceed as usual!

(Delivery eligible for all orders over $20, and up to 15km away. There is a small fee for those of you between 8km & 15km away.) 

Flat rate shipping is available for orders under 5kg. 

This is approximately 12 standard cans of drinks or 3-4 bottles of wine.

Flat rate orders will ship either via Canada Post 'Expedited Parcel' (7-12 full business days, tracking included), or via Sendle (5-10 business days, depending on your location, tracking included.)

Thank you for understanding that shipping heavy bottles full of liquids can start to really add up, and if we were to subsidize shipping any further for you we would simply no longer be in business. Please contact us if you have any questions or comments about shipping - we are happy to get quotes from other carriers as the case may be.

All orders are packed within 2-3 full business days of receipt, unless noted on our website that we are on a holiday and order fulfillment will be delayed until our return.

If received before a holiday weekend we may make the call to hold on shipping until afterwards - we will use our discretion to ensure your order is not in transit longer than necessary or exposed to harmful temperatures. 

Free Shipping? Yeah, that's a thing! All tea and teaware orders will automatically receive a $15 discount at checkout, rendering our 5KG flat rate price an effective zero dollars for all tea-only orders North America-wide. You deserve it!

For a $5 charge, we are happy to pack your order with a 96-hour warming pack and additional insulating materials to enable shipping during cold temperatures.

If we believe this is necessary to ensure safe delivery we will be in touch regarding your order to provide you with this option.

We have made arrangements to display the best shipping prices available directly to you at checkout, and are confident in the best-in-class value of shipping prices we offer.

We also have a flat rate shipping option detailed above for orders under 5kg, should your shipping costs exceed that price threshold.

Please select the shipping option that suits your budget and timeline, and feel free to reach out before placing your order if you have questions about cost or timing.