Order placed on our online store can be picked up locally at your convenience, typically within 24 hours of being placed. Our new brick and mortar store at 760 Broughton Street in Downtown Victoria is open five days a week, from Wednesday to Sunday. Hours are 11 to 6pm, and noon to 5pm on Sunday. If you would like contactless or curbside pickup, we'd be happy to arrange that, just let us know before coming down.

If you prefer, we are continuing to offer local pick-up through our friends at Green Muse Herbs in Quadra Village at 2612 Quadra Street. You can request this option in the order notes at checkout, or simply send us a note and we'll be happy to drop your order off there for pickup, usually within 24 hours of being placed.

We are happy to offer delivery in the Victoria, BC area. 

Delivery is free for orders over $60, to addresses within 6km of the legislature. 

For orders between 6km and 15km away we do have a small charge. 

We appreciate your support and understanding. If you have any specific requirements for your delivery time or location, please don't hesitate to be in touch, or if you have any questions about shipping, pick-up, or delivery! 

hello@softerdrink.ca

Local delivery is categorized as an option under the 'Shipping' heading at checkout.

In order to see delivery as an option, you need to enter your address, so the store knows you're within our delivery range.

Once you have input your address and selected 'Shipping', Free Local Delivery will show up as your default shipping option. You will still be offered other choices such as Canada Post or Flat Rate. No worries, just pick Free Local Delivery and proceed as usual!

(Delivery eligible for all orders over $20, and up to 15km away. There is a small fee for those of you between 8km & 15km away.) 

Flat rate shipping is available for orders under 5kg. 

This is approximately 12 standard cans of drinks or 3-4 bottles of wine.

Flat rate orders will ship either via Canada Post 'Expedited Parcel' (7-12 full business days, tracking included), or via Sendle (5-10 business days, depending on your location, tracking included.)

Thank you for understanding that shipping heavy bottles full of liquids can start to really add up, and if we were to subsidize shipping any further for you we would simply no longer be in business. Please contact us if you have any questions or comments about shipping - we are happy to get quotes from other carriers as the case may be.

All orders are packed within 2-3 full business days of receipt, unless noted on our website that we are on a holiday and order fulfillment will be delayed until our return.

If received before a holiday weekend we may make the call to hold on shipping until afterwards - we will use our discretion to ensure your order is not in transit longer than necessary or exposed to harmful temperatures. 

Free Shipping? Yeah, that's a thing! All tea and teaware orders over $79 CAD or $59USD will be offered free shipping at checkout. Offer eligible for tea orders only, North America-wide to all non-PO box addresses.

For a $5 charge, we are happy to pack your order with a 96-hour warming pack and additional insulating materials to enable shipping during cold temperatures.

If we believe this is necessary to ensure safe delivery we will be in touch regarding your order to provide you with this option.

If we do not believe we can safely deliver your order without this additional protection due to freezing risk on drinks in glass, we reserve the right to hold shipment until conditions improve or cancel and refund your order.

Delivery to PO boxes may entail additional costs. We reserve the right to exempt PO box addresses from our flat rate and free shipping offers. Please be in touch if you have questions or would like to check how PO box delivery might affect your order.